Capacidades dinámicas de gestión del conocimiento y capacidad dinámica de innovación de las empresas de servicios intensivas en conocimiento (KIBS): el papel moderador de la integración de competidores y áreas funcionales

Autores/as

DOI:

https://doi.org/10.17561/ree.n1.2025.9158

Palabras clave:

capacidades dinámicas, gestión del conocimiento, innovación, integración de competidores, integración entre áreas funcionales

Resumen

Con este trabajo se pretende analizar la influencia que las capacidades dinámicas de gestión del conocimiento ejercen sobre las capacidades dinámicas de innovación y el efecto moderador que la integración tanto de competidores como de áreas funcionales ejerce en dicha relación. Para ello, se elaboró un cuestionario dirigido a los directivos de las empresas objeto de estudio. El trabajo se focalizó a empresas españolas del sector servicios con actividades para la innovación tecnológica, empresas de servicios intensivas en conocimiento, KIBS tecnológicas. El periodo de recogida de datos se llevó a cabo entre febrero y mayo de 2023. Para la selección de la muestra, se partió de la información del Instituto Nacional de Estadística (INE) sobre empresas del sector servicios en España con actividades de innovación tecnológica, focalizándose en empresas con 10 o más empleados. Posteriormente, se recurrió a la base de datos SABI para depurar y afinar la selección de las empresas que cumplían con los criterios específicos del estudio. Se obtuvo un total de 200 cuestionarios válidos. Para la verificación de las hipótesis se utilizó un análisis de regresión jerárquica. Los resultados obtenidos confirmaron las hipótesis propuestas. Las capacidades dinámicas de gestión del conocimiento, consideradas como competencias de aprendizaje interno y externo, favorecen el desarrollo de capacidades dinámicas de innovación de las KIBS, medidas en función del grado de adaptabilidad, creatividad, proactividad y el dominio del conocimiento en torno a los servicios. La adecuada integración de las empresas competidoras y de las áreas funcionales modera positivamente dicha relación. La originalidad del trabajo radica en el estudio del desarrollo de capacidades dinámicas de innovación en el sector servicios en un contexto de elevada incertidumbre tecnológica, destacando el importante papel moderador realizado tanto por la integración de las empresas competidoras como por la integración de las áreas funcionales de la empresa.

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Biografía del autor/a

  • Carmen Haro-Domínguez, Universidad de Granada

    La Dra. Carmen Haro-Domínguez es profesora titular de universidad en el Departamento de Organización de Empresas I  en la Universidad de Granada (España). Doctora en Administración y Dirección de Empresas por la Universidad de Granada (España). Es miembro del Grupo de Investigación Investigación Avanzada en Dirección de Empresas (IADE). Sus principales áreas de investigación son operaciones y estrategia empresarial, dirección de operaciones, gestión de la innovación y gestión del conocimiento. Los resultados de su investigación han sido publicados en las principales revistas relacionadas con la Dirección de Operaciones y el conocimiento como International Journal of Technology Management, Technovation, Industrial Management and Data Systems, Journal Of Knowledge Management, Cuadernos de Economía y Dirección de la Empresa-CEDE, Total Quality Management & Business Excellence, Employee Relations, Journal of business & Industrial Marketing. En cuanto a docencia y tutoría, sus principales líneas de interés son la simulación empresarial y la gestión de conflictos.

  • Teresa Ortega-Egea, Universidad de Granada

    La Dra. M. Teresa Ortega Egea es profesora titular de universidad en el departamento de Organización de Empresas I en la Universidad de Granada. Su docencia está relacionada con la dirección y administración de empresas, la dirección de operaciones y los recursos humanos. En su faceta investigadora, ha desarrollado su trabajo en el ámbito de la dirección de operaciones y la gestión de recursos humanos, la gestión del conocimiento, así como la gestión de la innovación y los ecosistemas de innovación. Resultados previos han sido publicados en revistas como Industrial Management & Data Systems, Personnel Review, Employee Relations, Creativity and Innovation Management, Journal of Business Industrial & Marketing o Studies in Higher Education.

  • Antonia Ruiz-Moreno, Universidad de Granada

    La Dra. Antonia Ruiz Moreno es Catedrática de Universidad en la Universidad de Granada, España.
    Su docencia está relacionada con la gestión y administración de empresas, la gestión de operaciones y el emprendimiento. Su investigación se centra en la gestión de la calidad, la gestión de recursos humanos, las tecnologías, así como la gestión de la innovación y los ecosistemas de innovación. Sus resultados anteriores se han publicado en revistas como Journal of Operations Management, Technovation, International Journal of Production Research, Industrial Management & Data Systems, Journal of Business Industrial Marketing, Leadership & Organization Development Journal y Supply Chain Management: An International Journal, Employee Relations o Studies in Higer Education.

  • Carlos Albacete-Sáez, Universidad de Granada

    Carlos A. Albacete-Sáez es Profesor Titular de universidad en el departamento de Organización de Empresas I de la Facultad de Ciencias Económicas y Empresariales de la Universidad de Granada. Sus líneas de investigación son la gestión turística, la calidad del servicio y la estrategia. Su trabajo ha aparecido en Annals of Tourism Research, Total Quality Management & Business Excellence e International Journal of Production Research.

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Publicado

2025-01-24

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SECCIÓN ESPECIAL

Cómo citar

Haro-Domínguez, C., Ortega-Egea, T., Ruiz-Moreno, A., & Albacete-Sáez, C. (2025). Capacidades dinámicas de gestión del conocimiento y capacidad dinámica de innovación de las empresas de servicios intensivas en conocimiento (KIBS): el papel moderador de la integración de competidores y áreas funcionales. Revista De Estudios Empresariales. Segunda Época, 1, 89-113. https://doi.org/10.17561/ree.n1.2025.9158