THE INFLUENCE OF PERCEIVED QUALITY IN THE INTERNET FOOD DISTRIBUTION SECTOR: MULTIDIMENSIONAL PERSPECTIVE APPLIED TO ONLINE SUPERMARKET

Authors

  • Frederic Marimon i Viadiu (Universidad Internacional de Cataluña) Profesor Agregado del departamento de Organización de Empresa de la Universidad Internacional de Cataluña Facultad de Ciencias Económicas y Sociales.
  • Eduard Cristóbal Fransi (Universidad de Lleida) Universidad de Lleida

Abstract

Since the publication of the first service quality assessment works during the '80s, it has appeared new measurement tools specialized in specific areas. Thus, with the proliferation of Internet services sales observed during the last ten years, there have arisen new proposals to evaluate the quality of these sites. The same scholar team that was pioneer in '80 measuring quality in the services environment through the SERVQUAL scale, has recently proposed a scale (E-S-QUAL) to measure the quality of Internet sales. The present work has adapted the scale for online supermarket.

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Author Biographies

  • Frederic Marimon i Viadiu (Universidad Internacional de Cataluña), Profesor Agregado del departamento de Organización de Empresa de la Universidad Internacional de Cataluña Facultad de Ciencias Económicas y Sociales.

    Profesor Agregado del departamento de Organización de Empresa de la Universidad Internacional de Cataluña

    Facultad de Ciencias Económicas y Sociales.

    vicerrector de investigación de la UIC.

  • Eduard Cristóbal Fransi (Universidad de Lleida), Universidad de Lleida

    Profesor agregado (contratado doctor) del área de comercialización e investigación de mercados.

    Subdirector del departament de administración de empresas y gestión económica de los recursos naturales de la Universidad de Lleida

    Vicedecano de relaciones internacionales de la facultad de derecho y economía.

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Published

2012-07-02

Issue

No. 1 (2012): Número 1/2012, Época 2

Section

TRIBUNE

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How to Cite

Marimon i Viadiu (Universidad Internacional de Cataluña), F., & Cristóbal Fransi (Universidad de Lleida), E. (2012). THE INFLUENCE OF PERCEIVED QUALITY IN THE INTERNET FOOD DISTRIBUTION SECTOR: MULTIDIMENSIONAL PERSPECTIVE APPLIED TO ONLINE SUPERMARKET. Revista De Estudios Empresariales. Second Era, 1. https://revistaselectronicas.ujaen.es/index.php/REE/article/view/606