La percepción de los estudiantes sobre las variables contextuales sociales al mitigar las peticiones por correo electrónico
DOI:
https://doi.org/10.17561/grove.v29.6644Palabras clave:
peticiones por correo electrónico, imposición, mitigación, percepción, poder, distancia socialResumen
Dado el desequilibrio de poder entre estudiantes y profesores, muchos estudios sobre la comunicación por correo electrónico se han centrado en cómo se realizan las peticiones en un entorno académico. La investigación ha señalado que los correos electrónicos que no son congruentes con las relaciones de poder de los participantes pueden conducir a una situación de descortesía y causar un efecto negativo en el destinatario. El presente estudio explora en qué medida las variables contextuales, como el poder, la distancia y la imposición son percibidas por los estudiantes de inglés como lengua extranjera en tres situaciones diferentes en un contexto académico. Además, el estudio examina el grado de mitigación de las peticiones que realizan los alumnos para adaptarse a estas variables socio-contextuales. Los resultados revelan que los estudiantes parecen conocer las características sociales, pero las peticiones no están en concordancia, en lo que se refiere a la mitigación, con la distancia social y poder del destinatario.
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